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Coordinator, Community

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Location: Remote/Cambridge, MA

Solve is an initiative of the Massachusetts Institute of Technology (MIT) with a mission to solve world challenges. Solve is a marketplace for social impact innovation. Through open innovation Challenges, Solve finds incredible tech-based social entrepreneurs all around the world. Solve then brings together MIT’s innovation ecosystem and a community of Members to fund and support these entrepreneurs to help them drive lasting, transformational impact. Join Solve on this journey at solve.mit.edu.

Joining the Solve team offers a unique change to join an entrepreneurial team to drive innovation to solve world challenges and support social entrepreneurs and social impact leaders in advancing their work.

Position Overview:

Solve seeks a Community Coordinator to support its community engagement and marketing function, and Solve’s mission of advancing lasting solutions from tech-based social entrepreneurs to address the world’s most pressing problems. The Coordinator will attract more qualified leads and convert them into Members of the community, as well as analyze and evaluate Solve’s revenue, impact, and programmatic performance. This role will work closely with Solve’s Community and Marketing teams on lead generation and conversion, as well as member engagement and retention. The Coordinator will help manage marketing automation tools to grow and increase the effectiveness of lead generation and nurturing, and support Solve’s monitoring and evaluation work. The ideal candidate will be data driven, proactive, have an understanding of digital lifecycle marketing for business development, and have a passion for results.

 Principal Duties and Responsibilities (Essential Functions**):

  • Turn Solve’s revenue, outreach, engagement, event and innovator support data into insights through the maintenance and building of cross-functional dashboards, analyses and presentations.

  • Support Solve’s teams through ad-hoc analysis and Salesforce reporting requests and through troubleshooting data and system bugs that arise.

  • Maintain Solve’s data cleanliness and system integrity through data quality control and validation.

  • Support multichannel membership marketing campaigns through Hubspot (email, webforms, social, gated content) and inform their design and rollout thanks to data and analytics gathered.

  • Track, measure, and analyze results against objectives, to better understand how lifecycle marketing activities build Solve’s pipeline and convert Solve members. This includes the ability to define, use, and tweak key performance metrics to provide insights, and the ability to communicate results and adjustments needed through data and evidence.

  • Support the creation, management and dissemination of Solve’s year-long program, content, and communication with both leads and members of the Solve community, including event invitations and gated content related to social impact innovation.

  • Support Community Engagement Officer on additional tasks as needed, such as Salesforce administration or data analysis related to results measurement or innovator selection.

Supervision Received:

Reports to: Director, Results Measurement and Lead, Health Community

Supervision Exercised:

N/A 

Qualifications & Skills: 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree required.

  • 2+ years of professional business experience, with 1 year of experience in a similar role.

  • High level of proficiency with Microsoft Excel.

  • High proficiency in CRM databases such as Salesforce; knowledge of Hubspot preferred. 

  • Ability to work in a fast-paced, cross-functional, team-based environment.

  • Attention to detail, diligence, and focus on quality and productivity for the tasks at hand.

  • Timeliness and accuracy of data input to support operational excellence is key.

  • Strong understanding of database systems and management of large data sets.

  • Willingness and ability to learn new tools quickly.

PREFERRED EDUCATION AND EXPERIENCE:

  • Experience in support roles within sales or marketing teams. 

MIT Solve is committed to inclusion and diversity to build a team that represents a variety of backgrounds, perspectives, and skills. The more diverse our team is, the better we can achieve our mission of solving world challenges.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.


To apply: Please visit web.mit.edu/jobs, reference #19252. No phone calls or recruiters, please.

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