One-line solution summary:
Nest empowers makers worldwide with access to more vibrant and digitally inclusive resources that create sustainable livelihoods.
Pitch your solution.
For centuries, craftspeople and handworkers have played critical roles in sustaining local creative economies, working from informal settings like homes and small workshops. These predominantly women workers are larger than many realize—the ILO estimates 300 million people work from home, primarily in craft-based handwork. Handworkers contribute over $526 billion in value to our global GDP yet remain overlooked.
Nest's work focuses on the rapidly growing handicraft maker economy. As consumer demand for handmade goods rises, makers from under-resourced communities are left behind. Developing makers' needs requires broadening and supporting the availability of digital skills, training opportunities, and access to essential digital devices and functional internet to create an equitable response to this challenge. Nest is expanding digital resources by leveraging a digital learning platform specifically tailored to and dedicated for makers. Addressing inequitable access to resources and e-commerce opportunities is critical to long-term sustainability for these communities.
Film your elevator pitch.
What specific problem are you solving?
Worldwide, handcraft is the 2nd largest employer of women, with often overlooked and underserved workers. 88% of Nest's 279,024 maker entrepreneurs identify as women. As the global economy becomes increasingly data-driven, the handcraft sector (valued at $526B in 2017 and estimated worth $984B by 2023) is being left behind, impacting this predominantly female workforce.
According to the CFDA, 1 in 25 people in the world is an artisan living in poverty, due to insufficient access to quality materials, visibility, expanded sales and distribution channels, which can be addressed by leveraging digital tools. With critical measures activated to limit the spread of the pandemic, makers found themselves with paused productions, canceled orders, and lost jobs. As the pandemic continued, the lack of an essential online presence (website, social media, and e-catalogs) limited market opportunities in an increasingly digital/e-commerce world. Statista estimates 2.14B global buyers online in 2021, and 61% of the global population with internet access. For makers, especially those in rural areas or with fewer resources, digital technologies broaden reach, increase visibility, market access, and enable online sales. Engaging makers in the digital economy and ensuring internet access is crucial to connecting with a new and growing customer base.
What is your solution?
The artisan sector is one of the largest home-based industries globally. Estimates suggest that up to 60% of production--including sewing soles on shoes, adding pom-poms to hats, or sorting plastic waste--is subcontracted to home-based workers.
Much of this informal economy is cash-based and lacks regulation and fair labor policies. Without systems for implementing payments and safe working conditions, home-based workers are at risk of labor exploitation. The lowest-paid members of the world’s workforce earn, on average, $1.80/day.
As global demand for handicrafts grows, we are supporting an artisan economy that works almost entirely from home and has the transparency to make sure this work is safe. This means facilitating programs focused on SME capacity building while shifting corporate policies and setting new global standards for sourcing practices. Nest provides comprehensive programming to ensure the interests of artisan homeworkers and makers worldwide are being represented and protected.
Nest’s solution focuses on three critical needs areas aimed at ensuring long-term sustainability:
Assisting more makers looking to launch independent eCommerce shops
Conducting training to independently maintain and grow digital literacy and online presence without reliance on external organizations
Establishing systems/structures for community access to free, low-cost, and reliable digital tools
Who does your solution serve, and in what ways will the solution impact their lives?
Around the world, 300 million people, primarily women, work with their hands from their homes. This workforce produces a wide array of our everyday items and operates outside traditional factories where they are not always seen or protected. Craftwork keeps women out of forced labor, empowers them to earn economic independence, and allows them to work from home while caring for their children. And there is an added bonus: by integrating modern techniques and training into the production of ancient craft forms, Nest is helping to keep cultural traditions alive.
The Nest Artisan Guild supports maker entrepreneurs with pro-bono capacity-building support and expanded market access. The Guild comprises over 1500 artisan and maker businesses, 76% of which are female-founded, across 119 countries, employing 279,024 maker entrepreneurs, 88% identify as female. Nest creates opportunities for long-term economic growth and financial inclusion in this primarily informal homeworker economy—often providing a significant income stream for women and mothers who need the flexibility to care for children and other dependents. The impact of supporting and building up these female entrepreneurs can be significant. McKinsey Global Institute estimates that if as many women as men took part in the formal economy, $28 trillion would be added to the global GDP.
Digital connection is critical for hidden makers to access market opportunities. This is a remarkable chance to integrate an untouched and ignored global workforce into the digital economy and provide access to e-commerce platforms, blockchain technology, and mobile phone innovations for collecting and aggregating data in a data-poor environment.
Which dimension of the Digital Workforce Challenge does your solution most closely address?
Provide more equitable access to the digital workforce for all, including those lacking connectivity, those who are differently abled, and those with undervalued talentsExplain how the problem you are addressing, the solution you have designed, and the population you are serving align with the Challenge.
Nest is sensitive to the unique challenges hidden makers face, including limited access to technology and equitable digital know-how. Working alongside makers, we aim to provide tools and resources needed to successfully leverage the digital world to create dignified and sustainable work. We are committed to ensuring that the workshops, resources, and digital skills trainings meet participants where they are and provide them with actionable plans to establish and maintain their ecommerce operations long-term.
In what city, town, or region is your solution team headquartered?
New York, NY, USAIs your solution already being implemented in one or more of the following ServiceNow locations (Australia/New Zealand, Canada, France, Germany, India, Ireland, Israel, Japan, the Netherlands, Singapore, the United Kingdom, United States), or are you planning to expand your solution to one or more of these countries?
My solution is already being implemented in one or more of these ServiceNow locations
What is your solution’s stage of development?
Scale: A sustainable enterprise working in several communities or countries that is looking to scale significantly, focusing on increased efficiency.Explain why you selected this stage of development for your solution.
Nest formerly launched the Artisan Guild Network in 2015 and has significantly grown our programming and reach since that time. We have an established digital content and curriculum development model and successfully facilitated peer-to-peer digital networking using everyday tools like WhatsApp and Facebook. Nest has launched 57 expert-led live webinars to date for Guild members (led by industry presenters and artisan business leaders) on topics like Merchandising and Marketing, Communications and Public Relations, and Product Development, and Design. Engagement results showed an increase in attendance for webinars by 194.7% since 2019 and a registration increase by 294.8%. Nest’s intentional efforts to engage members on the private Guild Facebook page have noted increased engagement +38% since last year based on the number of average monthly active users. We have conducted deliberate geographic integration of the model in the US and are eager to further expand that growth worldwide.
Who is the Team Lead for your solution?
Rebecca van Bergen
Do you qualify for and would you like to be considered for the ServiceNow US Racial Equity Prize? If you select Yes, explain how you are qualified for the prize in the additional question that appears.
No, I do not wish to be considered for this prize, even if ServiceNow is specifically interested in my solution/I do not qualify for this prize
If you have additional video content that explains your solution, provide a YouTube or Vimeo link here:
Which of the following categories best describes your solution?
A new application of an existing technologyWhat makes your solution innovative?
Nest utilizes a sustainable business model that stimulates both supply and demand for responsibly-sourced handcrafted products. Nest’s approach to working directly with artisan and maker small businesses and brands ensures localized impacts and systems-change solutions. Our grassroots programs empower local leadership worldwide and arm artisan SMEs with resources to grow and prioritize the wellbeing of a predominantly female workforce. In addition, Nest works with brands concurrently to provide the market connections to ensure these SME partners can grow sustainably and ensure that the sector as a whole develops broadly reaching solutions for an equitable scale.
In addition to resources produced by and direct access to industry experts, Guild members benefit from peer support. Members can join a private Facebook group to pose questions and provide insights to their peers based on their own experiences. Nest aims to build trust between members and encourages neighboring members to consider cost-effective collaborations and resource sharing. Social entrepreneurs often face similar challenges and can lean on one another for support while providing guidance from hands-on experiences with things like management, exporting, and business growth.
Describe the core technology that powers your solution.
Nest includes technology in multiple ways. We provide participating artisan SMEs (650+ Artisan Guild members) with a suite of online learning tools, including expert-led industry webinars, phone consultations, downloadable resource guides, and mentorships with pro bono professionals through a proprietary platform called Nest Connect. SME partners further engage through customized business development projects that range from website design to e-commerce and digital marketing strategy development. Often Nest leverages well-established technologies that have pre-existing adoption to push out resources. This includes apps and platforms available on mobile phones such as Whatsapp, Facebook, Google Meets, and Instagram.
Nest has also developed a tech platform to streamline production monitoring and oversight and increases our ability to drive worker engagement through digital content such as surveys, non-verbal videos, and push messaging that communicates critical information on business growth and worker rights.
Additionally, when providing training and how-to programs for technology and e-commerce apps such as Etsy, Nest works to bridge the digital divide experienced by handworkers, with the tools and resources needed to establish appropriate e-commerce channels for selling their products direct-to-consumer throughout the year and around the world.
Along with the e-commerce platforms and online learning tools, Nest supports the beautiful combination of ancestral traditional technologies such as backstrap weaving blended with today’s modern technologies like social media in leveraging those methods for storytelling, income generations, and cultural craft preservation.
Provide evidence that this technology works. Please cite your sources.
Evidence that the technology we aim to implement works lies with the Quilters of Gee's Bend in the United States. Nest’s partnership began in 2020 to incentivize the continuation of heritage quilting tradition by making it a viable economic option. Many residents in Gee's Bend, Alabama, trace their lineage back to slaves and shareholders of the Pettway Plantation. In The Bend, a unique craft tradition of quilting emerged from this history. What began with a practical purpose became a medium to showcase the community's shared values and pay homage to their cultural identity. The quilts have been shown in national museums and celebrated as one of few examples of American minimalism; however, the fame of this heritage craft has not translated into economic advancement for the community, which has an average annual income of $12,000. Some residents live without electricity, plumbing, or internet access leading many to abandon the tradition. Nest supported the quilters to preserve their skills by leveraging new digital market opportunities and collaborations with partners like Etsy and American Giant. Preparation to sell quilts online involved:
Collecting oral histories
Documenting inventory and pricing
Taking product photos
Creating a shipping and logistics process
Setting up bank accounts
Navigating other Etsy seller requirements
Establishing a presence in digital commerce is crucial to the long-term economic success of quilters, their families, and the community. Moreover, the ability to promote and market their crafts to an audience that appreciates their beauty, craftsmanship, and heritage is critical to protecting the cultural value of these goods. In the first 48 hours, nearly half of the shops sold out, and over $72,000 was generated as indirect income for the quilters. Nest has worked with 36 quilters, bringing over $399,000 in direct income to the community.
Please select the technologies currently used in your solution:
Does this technology introduce any risks? How are you addressing or mitigating these risks in your solution?
Some risks and concerns cited by makers include digital integrations requiring handholding to understand and best leverage. Implementing digital capacity-building clinics, mentorship, and how-to guides for handworkers are critical in order for makers to re-envision their sales and communication strategies.
For these artisan handworkers, the risks to gaining and improving upon digital literacy skills and acquiring easier access to online platforms for their businesses are far outweighed by the rewards. Investing in and equipping maker entrepreneurs with a clear understanding of the content and steps needed to elevate their work will help their businesses achieve long-term socio-economic stability and continued cultural preservation of craft heritage in each region.
Other risks include a lack of access to stable, functional internet and smart devices that enable the use of mobile POS. A mitigation would be a partnership with a local/regional technology company to provide the needed access to the areas mapped out by Nest’s data collection.
Select the key characteristics of your target population.
In which countries do you currently operate?
In which countries will you be operating within the next year?
How many people does your solution currently serve? How many will it serve in one year? In five years?
Currently directly impacting: 279,024 maker entrepreneurs in 119 countries
Estimated 2022: 340,000 in 125 countries
Projected 5 years: 460,000 in 140 countries
What are your impact goals for the next year and the next five years, and -- importantly -- how will you achieve them?
By addressing supply and demand for ethical handcraft, Nest can improve wages and worker wellbeing, develop the viability of artisanal SMEs and bring value back to traditional craft techniques. Nest's ultimate goal is to create system-wide change by facilitating gender-balanced opportunities for millions of women to fully participate in the global economy. Nest meets the unprecedented need for targeted capacity building to respond to current economic hardships for small businesses by rapidly expanding two of our core programs: Artisan Guild Network and Artisan Accelerator.
As many worldwide became home-based workers for the first time, there is a unique opportunity to build positive momentum -- a message of resilience and power -- toward cottage industry production models with consumers and the industry at large. Nest aims to create a cross-sector coalition and public campaign to promote, protect, and advance hand and homeworkers. We believe for systems change to occur, a vibrant movement built and led by women creates collective action and power towards sustainable investment and change.
An example is Nest's work with an artisan business in Rwanda and Uganda. The 90% female-powered business realized $489,000 in sales from two orders for handwoven baskets placed by major international brands a year following participation in Nest's programming. These economic gains yield tremendous social impact on artisans' communities in countries where unemployment is estimated to fall between 80–96%. Following participation, 80% of these workers reported using a bank account, 100% stated income enabled their children to complete education, and 94% purchased health insurance.
How are you measuring your progress toward your impact goals?
Nest measures program impact through qualitative and quantitative metrics using diverse tools to capture, aggregate, and analyze data from key stakeholders, including compliance evaluation, needs assessments, baseline, and post-program surveys, worker surveys, on-site visits, and interviews.
As a result of this programming, Nest expects to see Artisan Guild businesses leaders in Latin American countries increase engagement with the Nest Connect platform and consequently their knowledge around key business concepts related to the handcraft export market. Nest’s monitoring and evaluation plan includes the following outputs, outcomes, and indicators of program success:
Outputs
⊲ Number of Artisan Guild members
⊲ Number of SMEs on Nest Connect Facebook
⊲ Number of direct beneficiaries for Artisan Guild members
⊲ Number of indirect beneficiaries for Artisan Guild members
⊲ Number of organized industry events to facilitate peer-to-peer interaction
⊲ Number of annual sourcing guides, by-monthly Artisan Advancement newsletters, and custom sourcing reports, and other resources
⊲ Number of countries represented
Outcomes
⊲Increase in subsection of the Artisan Guild that has access to and utilizes support services
⊲ Increase in number of artisan leaders who gain new knowledge and skills related to business growth and sustainability
⊲ Increase in number of US-based artisan businesses serving marginalized communities
Indicators
⊲ Change in cumulative number of Guild members
⊲ Change in cumulative number of unique visitors (by region, country, and resource type)
⊲ Change in cumulative number of Guild SMEs accessing Nest Connect resources
⊲ Change in cumulative number of Guild SMEs engaging on Nest Connect Facebook
What type of organization is your solution team?
Nonprofit
How many people work on your solution team?
21 FTE/ 1 PTE / 7 Contractors
How long have you been working on your solution?
6 years
How are you and your team well-positioned to deliver this solution?
Nest has been a leader in the handworker space for 15 years by engaging stakeholders at every level, impacting makers and artisans on the ground in over 119 counties to influencing corporate policy shifts, and uncovering unprecedented data on the sector.
In 2017 at the United Nations, Nest launched the first of its program to bring transparency and training to artisans and makers. Nest’s program and approach have been endorsed and adopted by prominent industry leaders including Bloomberg Philanthropies, Patagonia, Target, West Elm, PVH, and Amazon. Nest’s network includes 1500+ small and micro-businesses participating in our work, leading to beneficiary informed and data-backed programming approaches.
Rebecca van Bergen founded Nest in 2006, as an effort to build a new handworker economy that enhances global workforce inclusivity and women’s wellbeing. Rebecca is a World Economic Forum Young Global Leader, Ashoka Fellow, and GLG Social Impact Fellow. Nest’s team of experts, many having their careers dedicated to gender equity and advancement, work alongside homeworkers and handwork businesses to design impactful programming. The team has experience working virtually and on the ground to capture data and information from relevant stakeholders and populations, and understands cultural nuances critical to working successfully with the informal sector and subcontractors within various supply chains. The Nest team is 91% women, with 83% female-led departments. Nest staff members, 47% of which self-identify as non-white or multi/bi-racial. Nest’s network of businesses across 119 countries are 76% female-founded, employing 279,024 artisans, 88% of which are female.
What is your approach to building a diverse, equitable, and inclusive leadership team?
At the heart of Nest’s mission, values and program design is the belief that diversity, equity, and inclusion are fundamental building blocks to be stronger, smarter, and more impactful.
Diversity takes into account identified and lived religion/worship practices, military service, able-bodiedness, language, educational pathways, and interdisciplinary expertise. To us, equity exists when individuals have equal opportunity to achieve success with support or services to overcome structural barriers impacting the individual. Inclusion ensures that all programs, organizational design, and leadership allow participants to equally voice their perspectives and experiences, giving all points of view equal consideration for problem-solving, implementing solutions, creating programs, or advancing Nest’s work and impact.
We have put these beliefs into action to ensure a more inclusive leadership team and overall organizational design, including:
Created a new hiring process: rather than relying on interviews that can inequitably favor individuals with access to certain educational and professional backgrounds, we have embraced models that showcase work style, process, and creative thinking.
Nest is invested in DEI training for our leadership team and our full staff
Nest has maintained and continues to develop a lateral leadership model that leans into expertise rather than hierarchy
Additionally, we see our stakeholders as leaders themselves and hire locally (nationally and internationally) to the extent possible, ideally hiring maker entrepreneurs themselves interested in diversifying their career opportunities.
Do you primarily provide products or services directly to individuals, to other organizations, or to the government?
Organizations (B2B)Why are you applying to the 2021 Digital Workforce Challenge?
Compounding global crises have exposed deep health, racial, and gender inequalities, and a widening economic gap. As Covid-19 spread in 2020, businesses closed their offices and workers became familiar with working from home: something the global craft sector has been familiar with for generations.
This new reality revealed that cottage industry models are a productive and resilient approach that should inform international development, as well as community revitalization here at home. And, at a time when there is an urgent call to listen to BIPOC voices, these models may suggest a “new” way of work -- already perfected by Black, Brown, and Indigenous communities for centuries. The pandemic illuminated the need to address the digital skills shortages within the artisan sector and improve access to digital opportunities in metropolitan and rural areas. Providing support and training in emerging technologies for handworkers can create new lucrative and sustainable business models with market potential.
Nest is excited to apply for the 2021 Digital Workforce Challenge because, at this moment, we have a unique opportunity to understand the overlooked informal creative economy that is fueled by women’s labor and create a more equitable digital inclusion in the artisan marketplace. We will use this opportunity to bring digital access and opportunity to overlooked makers by building a movement for gender equity and racial justice within the handcraft sector. This under-recognized sector has limited visibility and voice, yet the tremendous potential for sustainable long-term change.
Please provide an overview of your current activities in those locations.
Nest's headquarters are located in the United States and a majority of our team is located in the New York area. Our Manager of Compliance is based out of the UK.
Nest's Artisan Guild members, within the ServiceNow locations, total 137,588 artisan entrepreneurs and 985 businesses. Our highest concentration of Guild members can be found in India with 126,618 artisans and 161 businesses. The Artisan Guild provides pro-bono capacity-building support and expanded market access to members. We currently do not have a presence in Ireland
In which of the following areas do you most need partners or support?
Please explain in more detail here.
While we have an impact, data collection, and analysis expertise on our team, the populations that Nest serves as quite diverse so finding universally applicable impact metrics, beyond more basic metrics such as reach, can sometimes be difficult. Depending on the community, digital literacy, exposure, and access can vary. Nest has instead looked at the output of the interventions they have taken and the integration of technology, knowing that those inputs can vary depending on community need and desire. Outputs that have traditionally been looked at include an increase in product sales and overall business growth such as staffing changes. However, in light of covid, 2020 will continue to be an outlier in annual metrics and impact review. Nest is currently in need of a thought partner to assess the best way to look at resilience and impact in spite of covid. For example, looking at things like business survival and continuation versus growth.
What organizations would you like to partner with, and how would you like to partner with them?
To advance the handcraft sector and economy requires collaboration with various players within the artisan ecosystem. To this end, Nest takes a multistakeholder approach to a partnership to ensure holistic and sustainable impact. Specifically for this program, we would welcome the chance to connect with phone and internet providers who can support the infrastructure and hardware systems artisans need to access digital resources and be a part of the digital economy. We would also welcome the consultation and advice of remote learning curriculum developers. Understanding best practices as we move more into a remote learning world would allow us to adapt both or content creation and content delivery in ways that are most impactful and meaningful for the sector.
Solution Team
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Rebecca van Bergen Founder and Executive Director , Nest
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Solution Name:
Nest Connect