Solution Overview

Solution Name:

Promotor of digital inclusion

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One-line solution summary:

A virtual assistant designed specifically for the elderly, allowing them to take full part in the digital world

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Pitch your solution.

Aging is a global phenomenon, which is taken particular relevance in upcoming economies. In Chile, it has been occurring at a very accelerated pace and it is expected to continue its growth. 

The digitalization process, increased by the global pandemic, has had its impact and forced everyone to adapt ot its new forms of interaction.

This process has increased the existing digital breach between the elderly and the rest of the population, leaving a great portion out of it and in a state of social frailty, exacerbated by the confinement measures taken by the government in search to stop the spread of the virus.

Therefore, we propose the creation of a virtual assitant which can empower the elderly in the use of the internet and its digital tools, without restricting their participation and allowing them to be a part of this digital world that is happening outside of their realities.

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What specific problem are you solving?

Giving the accelerated digitalization of life, in the context of the pandemic, a large portion of the population has been left out, which has incede in its participation, socialization and overall wellfare. Most of these outcast belong to the elderly population.

In Chile, the over 60 age group is rapidly increasing and currently they constitute 12% of the population.

Here it is observed that while 90% of the people over 18 yeras uses the internet on daily basis, in the group of people over 70 years, 90% of them doesn't know how to.

This digital breach, already a problem in the past, has reached a new meaning with the global pandemic, because the constant menace of the coronavirus has meant for people to take cover and minimize contact, to which all kinds of services, public and private, have responded with a digital option.

When asked about their aprehension to take part in this world, most of them refer to the vulnerability they feel when it comes to scams and fake information. Together with this fear is the realization that most of the websites and apps, but foremost, the design of the hardware are not made thinking of the elderly.


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What is your solution?

We proposed to create a virtual assitant for the elderly, that focuses on digital inclusion, allowing them to take part in the digital world completely and safely.

It has the ability to identify menaces such as malware, fake news and suspicious websites, and also provides audio help and tutorials for the use of some appliances. 

It also provides a personalized interface to interact with, individually customized.

It uses machine learning and deep learning to recognize the malwares and fake news.

It has also a machine learning base audio chat bot, which translates neurolinguistic language into writing and talks back in spanish, which is also a novelty for our solution, giving that most of the somewhat similar existing solutions are only in english.

It's expected to operate with an interoperable language, which will allow it to connect with other public and private initiatives, such as the much applauded "Digital Hospital". 

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Who does your solution serve, and in what ways will the solution impact their lives?

The elderly constitute a large portion of the population in Chile, and in many ways they are neglected. The digital inclusion only constitutes a small part of the problem.

Existing initiatives focus on providing the hardware and usually lack in giving them a full digital experience, limiting the alternatives and allowing them to take part only in the portion the rest of the population, most specifically the younger generations, believe the elderly should manage. This goes against the principles of digital inclusion, which promotes full inclusion and ability to embrace every part of it.

In addition to the former, the confinement measures adopted by the government in order to minimize the spreading of the virus, have meant for an important group of the elderly to isolate and it has taken its toll on their mental and physical health.

Early this year we organized an online seminar for the elderly and their care ecosistem. In it, which was scheduled for 4 saturdays, from 8.30 to 12.30, we interacted with over 300 people of the community.

One of the speeches was oriented to digital inclusion and we took a little screening on the matter, realizing that most of the existing aprehension for fully participating in the digital world were related to safety issues and interface options. 

Searching for the existing options, most of what we found was similar to a parental control, which doesn't converse with the empowering principles of digital inclusion.

We expect to continue the development of this solution with the help of this group of people, as representing the elderly community.

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Which dimension of the Challenge does your solution most closely address?

Equip everyone, regardless of age, gender, education, location, or ability, with culturally relevant digital literacy skills to enable participation in the digital economy.
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Explain how the problem you are addressing, the solution you have designed, and the population you are serving align with the Challenge.

Giving the pandemic, the need for connection and digital abilities has been exacerbated. Even when in Chile we have the infrastructure to provide a safe connection to most of its population, we lack in the ability to teach everybody the ways of this digital world.

The elderly are one of the most vulnerable groups in almost every aspect, and the measures taken to confront the pandemic have affected negatively this age group, exacerbating its deficiencies.

Our development could mean a step forward in the full digital inclusion of the elderly, impacting also the existing proposals to digitalize the health system, among others.

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In what city, town, or region is your solution team headquartered?

Santiago, Chile
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What is your solution’s stage of development?

Prototype: A venture or organization building and testing its product, service, or business model.
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Explain why you selected this stage of development for your solution.

We are still at early stages, but have already a model that have already shaped the ways and technology behind this development.

We are hoping to have a minimum viable product in the following months and start in september with trial tests, for which we count with a significant group of elderly people.

This development is being modeled under the tutelage of GeriatriCare, a 5 year old entrepeneurship which focuses on innovative and efficient healthcare for the elderly.

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Who is the Team Lead for your solution?

Javiera Asecio

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More About Your Solution

Which of the following categories best describes your solution?

A new application of an existing technology
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What makes your solution innovative?

It is an integration of existent technology in the generation of a new opportunity, with lots of different applications.


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Please select the technologies currently used in your solution:

  • Artificial Intelligence / Machine Learning
  • Big Data
  • Software and Mobile Applications
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Select the key characteristics of your target population.

  • Elderly
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Which of the UN Sustainable Development Goals does your solution address?

  • 10. Reduced Inequality
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In which countries do you currently operate?

  • Chile
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In which countries will you be operating within the next year?

  • Chile
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About Your Team

What type of organization is your solution team?

For-profit, including B-Corp or similar models

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How many people work on your solution team?

Full time staff: 4 people

Part time staff: 5 people

Other workers: 8 people

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How long have you been working on your solution?

We've been working in the field for over 5 years, but this prototype is rather new, so just 1 month

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How are you and your team well-positioned to deliver this solution?

We belong to an organization dedicated to the wellfare of the elderly, potentiating their resources and abilities and overall improving their quality of life.

Our field work with the elderly has given us a rather complete view of their losses and needs, in it has put us on an advantageous perspective regarding them, because it includes work with people in very different circumstances regarding their functionality and potential capacities.

We have been working in the field of digital health for over 5 years. In the year 2016 we made an app that provided assitance to everyday life activities, such as shower, getting dress, etc. in an on demand way.

The idea for this proposal comes from an observation of the new realities the state of emergency regarding the pandemic has showed us, in the context of a masters degree I'm studying as team leader.

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What is your approach to building a diverse, equitable, and inclusive leadership team?

We stand by the commitment to diversity and are hopefull to be able to live by it in the future. Right now, our core team counts with one person over 60 years of age and we hope to be able to include much more people in this age group.


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Your Business Model & Partnerships

Do you primarily provide products or services directly to individuals, to other organizations, or to the government?

Organizations (B2B)
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Partnership & Prize Funding Opportunities

In which of the following areas do you most need partners or support?

  • Business model (e.g. product-market fit, strategy & development)
  • Financial (e.g. improving accounting practices, pitching to investors)
  • Monitoring & Evaluation (e.g. collecting/using data, measuring impact)
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Do you qualify for and would you like to be considered for The ASA Prize for Equitable Education? If you select Yes, explain how you are qualified for the prize in the additional question that appears.

No, I do not wish to be considered for this prize, even if the prize funder is specifically interested in my solution

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Do you qualify for and would you like to be considered for The Andan Prize for Innovation in Refugee Inclusion? If you select Yes, explain how you are qualified for the prize in the additional question that appears.

No, I do not wish to be considered for this prize, even if the prize funder is specifically interested in my solution

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Do you qualify for and would you like to be considered for The HP Prize for Advancing Digital Equity? If you select Yes, explain how you are qualified for the prize in the additional question that appears.

Yes, I wish to apply for this prize

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Explain how you are qualified for this prize. How will your team use The HP Prize for Advancing Digital Equity to advance your solution?

Our solutions lies in the digital inclusion world, which is one of the tools we have for 

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Do you qualify for and would you like to be considered for the Innovation for Women Prize? If you select Yes, explain how you are qualified for the prize in the additional question that appears.

No, I do not wish to be considered for this prize, even if the prize funder is specifically interested in my solution

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Do you qualify for and would you like to be considered for The AI for Humanity Prize? If you select Yes, explain how you are qualified for the prize in the additional question that appears.

No, I do not wish to be considered for this prize, even if the prize funder is specifically interested in my solution

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Do you qualify for and would you like to be considered for The GSR Prize? If you select Yes, explain how you are qualified for the prize in the additional question that appears.

No, I do not wish to be considered for this prize, even if the prize funder is specifically interested in my solution

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Solution Team

 
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