From unrepaired roads to constant water leaks, Mexican cities face major infrastructure and public-service challenges. Existing municipal platforms for citizens to report issues are typically difficult to use and lacking in credibility, and thus major problems go officially unrecognized and unaddressed—which contributes to 70 percent of Mexicans not trusting their government.
Supercívicos is a citizen-journalism app that crowdsources videos and shares data about public infrastructure and service issues in Mexican cities. Users record and categorize geolocalized videos of urban challenges, and the app connects them with neighbors or other users with comparable issues. Supercívicos has formal agreements with the cities in which the app is deployed, so local governments follow up on grievances posted by residents.
Users can also vote on local problems, thereby prioritizing specific issues that need immediate attention. If communities need help getting a response from authorities, Supercívicos amplifies the report by alerting its 1.5 million followers. The app drives both civic engagement and real change—and then publicly recognizes when problems are fixed and local government has earned back citizens’ trust.