What is the name of your organization?
Afya Pamoja
What is the name of your solution?
Digital feedback platforms
Provide a one-line summary or tagline for your solution.
Build national citizen digital feedback platforms with government to deliver local real-time feedback on public service delivery.
In what city, town, or region is your solution team headquartered?
Dar es Salaam, Tanzania
In what country is your solution team headquartered?
Tanzania
What type of organization is your solution team?
Nonprofit
Film your elevator pitch.
What specific problem are you solving?
Improvements in health outcomes in the Global South, including preventable deaths, are constrained by the low-quality delivery of public health services. This is in part attributable to lack of resources. However, key challenge in many contexts is also limited information and weak accountability relationships within the health system. In Tanzania the outcome is that there are 11,000 maternal and 100,000 under-5 deaths per year. Moreover, the rate of maternal mortality is 50% higher than in neighbouring Kenya.
Within the healthcare system in Tanzania there are inadequate citizen feedback channels. The typical facility receives just two pieces of citizen feedback per month - typically via paper and pen through suggestion boxes. 60% of citizens say that existing feedback mechanisms are inadequate. As a result, citizens' voices are insufficiently heard within the system.
Consequently. there is a lack of accurate, timely, and low-cost information about the needs of citizens and the performance of health service providers. This means even when the system has the resources to address its problem, citizens, healthcare workers and government officials struggle to advocate for resources and implement high quality healthcare services.
What is your solution?
We've introduced simple and accessible technology that citizens can conveniently use to provide feedback. Our platform is integrated with existing facility and government digital system enabling fast decision making.
How it works:
A citizen, by using any phone service provider sends a message to 15077. Instructions to follow are given on how to provide feedback and this feedback can be provided at the comfort of their own homes or anywhere they maybe (A poster with instructions is always provided in Swahili language in all health facilities for easy understanding). Then, we gather all the feedback, analyse it and reverts to the government for improvement accordingly.
Who does your solution serve, and in what ways will the solution impact their lives?
Afya Pamoja serves citizens accessing public primary healthcare services in Tanzania, particularly in low-resource and underserved communities. These individuals often face poor service quality, long wait times, limited communication with health workers, and a lack of accountability in healthcare delivery. Despite being the main users of public health services, their voices are rarely captured or considered in decision-making processes.
Our solution targets 10,000 facilities by providing a digital feedback platform that enables them to anonymously share their experiences via mobile phone after visiting a health facility. This real-time, localized feedback is automatically analysed and shared with health facility managers and local government officials, helping them identify service delivery gaps, take corrective action, and improve patient care.
By making citizen voices visible, actionable, and integrated into health system planning, our solution builds a culture of responsiveness and transparency. In doing so, it empowers patients, enhances trust in public services, and drives measurable improvements in health system performance particularly for women, children, and marginalized populations, who are often the most affected by poor service delivery.
