Submitted
2020 Mission Billion Challenge: Global Prize

LLAVE CDMX

Team Leader
Regina Garduño
Solution Overview
Solution Name:
LLAVE CDMX
One-line solution summary:
A digital means of identification: a single sign up and a repository of documents to access services across different City authorities.
Pitch your solution.

Government procedures are known for being complicated and time-consuming. Information available online is often incomplete or out of date. Face-to-face procedures nearly always require multiple visits to multiple government offices, agencies and desks. In unequal contexts access to them is also mediated by clientelistic and corrupt practices.

Llave CDMX allows for the creation of a digital means of identification, and a documents archive, such that city residents don’t have to re-submit them for every subsequent claim or application process. It allows citizens to carry out multiple procedures online, without uploading personal documents more than once and even without leaving their homes. 

If scaled globally, this solution would save time that is often wasted in gathering and sharing information and documentation that can be consulted or shared online, thus reducing time spent within government facilities; this offers a win-win scenario for users and their government.

Film your elevator pitch.
What specific problem are you solving?

Given Mexico City’s substantial population and the wide range of procedures and supports residents can request from the city government, reducing time spent within government facilities is critical for enhancing the quality of the attention provided. A digital tool such as Llave CDMX makes it possible to handle a higher amount of procedures simultaneously without relying on public officials only.

Around 271,000 users have verified their accounts and can now access their digital repository of documents. During the second half of 2020, about 50 more procedures will be implemented online. Such procedures are being administered under multiple Mexico City departments.

Further, the interactions between public officials and citizens have historically presented opportunities for public officials to fall into dishonest practices such as soliciting bribes for speeding up these same procedures. Reducing face-to-face interactions narrows the opportunities for such mismanagement and contributes to reducing the perception of corruption, historically a burden on the city’s development.

Who does your solution serve, and in what ways will the solution impact their lives?

The target population are Mexico City residents, whether it be as individuals or as owners or managers of businesses. There is a wide range of procedures that can now be done online by using Llave CDMX, related to departments such as Citizen Safety, Economic Development, Women’s Affairs, Social Wellbeing, Employment, and Tourism, Mobility, to name a few. 

The solution tackles the issue of red tape being a burden for citizens and an obstacle for public servants to be more efficient in the attention they provide to the population. It addresses the citizens’ need to spend less time in government offices doing a procedure and getting effective answers while interacting with the authorities.

Due to the COVID-19 pandemic, the number of procedures available online increased significantly, as to contribute to the citizens’ economic activities. Regarding business owners, new procedures that allowed them to operate under certain rules during the confinement were also made available by using the Llave CDMX. Also, some procedures that required one face-to-face interaction were adapted to be carried completely online, in order to promote that people stayed home and prevent further contagion.

Which dimension of the Challenge does your solution most closely address?
  • How can countries ensure that digital authentication mechanisms—which often require smartphones, computers and internet access—are accessible to marginalized and vulnerable populations to facilitate remote access to services and benefits?
Explain how the problem, your solution, and your solution’s target population relate to the Mission Billion Challenge Global Prize and your selected dimension.

Mexico City grants universal WiFi access through 13,500 connectivity poles, and in 150 Centers located in marginalized areas with available computers without cost or time limit. This program was a Champion for the WSIS Prizes 2020. To create an account in llave.cdmx.gob.mx, only the CURP and email address are necessary. For procedures that required users to authenticate their identity, citizens may now upload a picture of their ID, a proof of residence and a picture of their face. The website is mobile-adapted so that people can enter it using any smart device. 

Where is your solution team headquartered?
Mexico City, CDMX, Mexico
What is your solution’s stage of development?
  • Growth: An individual or organization with an established product, service or model rolled out, which is poised for further growth in multiple locations.
Who is the primary delegate for your solution?
José Merino, Digital Agency for Public Innovation
More About Your Solution
About Your Team
Your Business Model & Funding
Partnership & Prize Funding Opportunities
Solution Team:
Regina Garduño
Regina Garduño