Telavita - Mental Health Programs Brazil
The pandemic has intensified the mental health crisis in LatAm. The health sector in Brazil/LatAm is struggling with a lack of qualified professionals, vast distances, and long wait times. Widening inequality and cost inflation have resulted in unaffordable private care, clogging up the struggling public health system, and leading to the abuse of emergency care resources for trivial cases.
Telavita provides mental health programs for insurers and employers. Our programs are based on three pillars: 1) psychosocial education, to increase awareness and promote behavioral change, 2) population screening, to identify potential risks, and 3) telehealth consultations with our trained psychiatrists and psychologists, to treat and prevent emotional disorders.
Our value proposition for employers is a reduction of absenteeism and health insurance costs, with a simultaneous increase in employee satisfaction, productivity and retention. For insurers we increase efficiency, scalability and quality of care, while reducing follow-on costs, emergency care usage and hospitalization rates.
The COVID pandemic has intensified the already prevailing and precarious mental health crisis in Latin America and across the world. Furthermore, the health sector in Brazil and Latin America is struggling with a number of structural issues: Due to a lack of qualified professionals and vast geographical distances, a large percentage of the population has no access to quality care, suffers from long wait times, or is required to travel great distances for access to care. Despite the greater number of health professionals in urban centers, factors like heavy traffic and ineffective clinic management systems result in a high number of no-shows and other procedural inefficiencies. Due to widening economic inequality and significant cost inflation over the last years private health care has become more and more unaffordable for the majority of the population, clogging up the already struggling public health system even more and resulting in abuse of emergency care resources for trivial use cases.
Telavita manages mental health programs for health insurers and employers. Our programs are based on three pillars: 1) psychosocial education, to increase awareness and promote behavioral change, 2) population screening, to identify potential risks, and 3) telehealth consultations with our trained clinical staff of psychiatrists and psychologists, to treat and prevent emotional disorders.
Telavita is the only platform uniquely focused on the B2B market, providing services to health insurers and employers.
Our value proposition for employers is a reduction of absenteeism and health insurance costs, with a simultaneous increase employee satisfaction, productivity and retention. For health insurance providers we are able to increase efficiency, scalability and quality of online care, while reducing follow-on costs, emergency care usage and hospitalization rates.
Currently around 50 million Brazilians are insured by around 2.000 health insurance providers. For all of Latin America this number is estimated to be around 120 million.
By also providing services directly to employers, the number of potential users expands to around 90 million employees, employed by Brazil's more than 10 millions companies. Across Latin America the number of employees is estimated around 300 million.
Finally, Telavita is in early stage pilot projects with the Brazilian public sector, which attends around half of Brazil's population of 210 million citizens. The total number of citizens in Latin America is 650 million. Around 20% of the Latin American population is estimated to be currently suffering from mental disorders like depression or anxiety.
- Combat loneliness, stress, depression, and other mental health impacts of disease outbreaks.
As Telavita offers online emotional support to its clients, all of our services have helped our end users struggling with issues specifically related to COVID-19, like isolation, depression, anxiety and other mental disorders. Since the beginning of the pandemic, Telavita has helped tens of thousands of people in need, and our user base is growing 20-30% month-on-month. In addition, Telavita is offering online psychological support to front-line health professionals fighting COVID-19 (doctors, nurses, etc.) in partnership with NGO Horas da Vida and Boehringer Ingelheim, and is expanding its public healthcare sector activities in a new partnership with SPDM.
- Growth: An organization with an established product, service, or business model rolled out in one or, ideally, several communities, which is poised for further growth.
Telavita has managed to close contracts with some of Brazil's largest and most innovative companies, like Bradesco, Itaú, Care Plus, Omint, Optum, Fleury, Stone and Petrobras. Telavita's revenues and user numbers are growing 20-30% month-on-month, and our users are extremely satisfied with our services (NPS platform: 90%, NPS professionals: 98%). As Telavita strongly believes in providing value-based care, we are also tracking clinical outcomes of our patients, reporting significant improvements in self-reported mental health in more than 90% of all cases. Furthermore, we are meeting our clients' goals with regards to cost reductions, quality of care, employee satisfaction and return on investment with an average ROI of 3-4x (considering the reduction in absenteeism and increase in productivity).
