iHEAL

iHeal is a Non-profit non-governmental organization aims to provide Telehealth services for Refugees and vulnerable groups in collaboration with the Ministry of Health at Jordan. 

iHeal managed to partnership with MyCortex (Healthcare App) Platform As a service (Paas) to provide healthcare services. MyCortex App follow HIPAA compliance for health data confidentiality. 

Funds will be distributed to cover Technology platform to provide healthcare services and Software as a service (Saas) to manage the clinical care strategy that we follow; Patient Centered Medical Home(PCMH). Also portable investigation tools( portable blood analyzer, and portable ultrasound) to provide lab data for clinical care givers dealing with both Communicable and Non-Communicable disease then automatically uploading the results on the App to be communicated between the clinical care givers team. 

iHeal focuses on high investment in technology and low investment in heavy infrastructure in providing healthcare services. 

iHeal following Agile mindset and eager to learn and have training coaching and mentoring in order to deliver an effective valued health services for refugees and vulnerable. 

Mission  

Our mission is to build an innovative patient-centered Medical Home Healthcare System, innovative Telehealth solutions and innovative financial scheme (Microinsurance scheme). Our strategy will allow us to Provide high frequency low-cost primary Healthcare Services and low frequency high-cost Services and ultimately care for the most at-risk patients. Thus, establishing ourselves as the lowest cost, High quality Healthcare services provider for Vulnerable people. 

Values 

Our core values represented by the acronym “iHEAL”, which encompasses Innovation and efficiency Health Equity, and Affordability for All.  

Vision  

Our vision is to deliver affordable healthcare services for all with innovative and technological solutions. The ultimate goal is to reach a 100% population with access to affordable healthcare services. Healthcare Services need to be an investment not an expense.  

iHEAL wants to solve the problem of affordable and efficient healthcare services for the refugee camps in Jordan, especially post COVID-19. 

There are 121,512 Syrian refugees live in camps who lack access to secondary tertiary healthcare and low quality Primary health services and as a result they are in need of out of camp care. Such referrals put a burden on two groups: First, refugees because of permits, transportation, and high cost. Second, the organizations that is responsible to carry out this high cost transfer that might end up with discharge the patient back to the camp.

The solution is to bring virtual care to patients and build a strong and secure database with all refugees health records. 

The main target group in the initial phase as proof of concept for iHEAL are the refugees in the camps. Zaatari Camp hosts 79,030 refugees. Our main target is working on the referrals for out of camp care.  Referral rate for Zaatari is (1,000/month) is 4.6%. For the first of half of 2020, there were 2,238 referred cases.

We are the first organization to implement this solution in Jordan and specifically on the most vulnerable and underserved patients, the refugee camps. 

The refugee camps in Jordan mainly rely on out of camp referrals for many medical services, and only basic treatments and diagnosis are available inside. Therefore, bringing this technology inside the camps will reduce the burden on the patients, clinicians, and the government. 

Many other healthcare providers in Jordan who are moving towards tele-health and e-health, are providing technological solutions or virtual services that are limited to consultations only without providing security standards for database. 

iHeal approach in regards using technology is based on using an existing healthcare App with HIPAA security standards that could be updated and integrated with many medical devices for a multiple specialty of care. Also our care strategy will allow creating a new business model for health care transactions using Patient centered approach. Mobile subscription payment for clinical care givers is also a new method of payment strategy that would help us use fee for service scheme according to a level of satisfactory and an international pricing strategy. 

The solution we are trying to implement in the refugee camps for the vulnerable populations is going to build a sustainable healthcare system that will upgrade the services in times of quality, efficiency, and cost. Moreover, the solution is innovative and ensures data privacy and security. 

The plan is to provide this solution in the first year for the most at-risk population which are the vulnerable refugees inside the refugee camps, who lack adequate healthcare services and always in need of referrals for out of camp care. Such referrals usually cost time and money because of permits processing to leave the camp. Adding to that the medical risks on the patients. 

The second phase which will start in the next fiscal year targeting the noninsured local population in main cities and rural areas. This target group mostly suffers from poverty and lack of access to healthcare services because they live in underserved areas. 

Third phase which will start in the third fiscal year in collaborations with Ministry of Health Jordan to implement Health Microinsurance scheme using telemedicine to provide medical services accessible for everyone and achieving Sustainable developed Goals Number 3 Good health and wellbeing.