Tenaye (my healthy)

Tenaye is  healthcare delivery company which provides consultations, and real time services with doctors.  

Tenaye is a healthcare delivery company which provides consultations, and real time services with doctors. We also offer hospital booking separated by time to reduce patient waiting time and to decrease patient flow in hospital ward also enhancing quality of care.  

In current system health care providers choose the doctors for which patients without considering factors such as availability or customer service provision. We aim to empower consumers to make informed choice in a competitive marketplace.

The current care is provider-oriented not patient-oriented. Our organizations aim is to organize services according to patient’s needs, not according to a provider’s convenience.

A huge percent of Ethiopian population lives without health insurance so we hope to make health care available for people regardless location.

In current system health care providers choose the doctors for which patients without considering factors such as availability or customer service provision. We aim to empower consumers to make informed choice in a competitive marketplace.

Patients suffered by diseases that can be prevented simply by consultation and awareness even if they get medical service early, can be healthy again.  Patients in Ethiopia visit health facility when they reach at chronic stage because of financial problems, lack of health insurance, bad transportation and bad hospital environment. Tenaye eliminates such constraints through access, affordability and proper care.

In Ethiopia many peoples consult traditional doctors or elders in their village which increases the rate of mortality due to advices and care provided based on experiences rather than expertise. A huge percent of Ethiopian population lives without health insurance.

Long Outpatient department (OPD) waiting time is one of a major observed challenge in Ethiopian hospitals. It is an indicator of significant problems that affects the quality of health care.

The Institute of Medicine (IOM) recommends that, at least 90% of patients should be seen within 30 min of their scheduled appointment time. This is, however, not the case in most developing countries, as several studies have shown that patients spend 2-4 h in the outpatient departments before seeing the doctor.

in Ethiopia doctor diagnosis patient with prior knowledge of patient history this make lot of death. 

our target customers are all citizens across the nation's borders or all Ethiopians . The key is to be able to give patients access to the services they need when they need them, and hence we promote prevention rather than treatment.

 Children’s, youths, elderly’s, males, females all peoples from any age groups, race, location seek hospital booking and telemedicine service.

Our target customers are peoples who wants to visit health facility and who develop simple sign of disease. 

currently hospitals in Ethiopia are going to digitalize their service especially in medical recording system despite of this many hospitals use different system and they are not integrate their system because of this patient medical record is useful only for one hospitals.  

one of our team member father displays mild symptoms of, pale skin, tiredness, and chest pain, but due to negligence and lack of time opportunity he fails to go to the hospital and his condition has worsened and 2 days later, he dies. 

Hellen is a patient that regularly checks on her physical well being but due to long waits in hospitals and, lack of options in consulting an appropriate specialist, she has been in distress.

according to google analytics Ethiopian peoples rank number one for telemedicine interest. in Ethiopia hospital cost huge than our income this makes go to hospital when they reach chronic stage only. our project allows them to get doctor when first symptom appear.

According to our research around 10000 patients were seen in 12 government and some private hospitals in Addis Ababa per day.  

Also, telemedicine business has huge unleash market potential in Ethiopia. Health care is Multibillion birr market in Ethiopia. One of the main advantage telemedicine business is high health care cost and large number of populations in Ethiopia.

Daily more than 20000 peoples seek medical advice from doctors based on our recent market research. 

Our market research conducted in Addis Ababa and Arba Minch. Our team in collaboration with different experts from business development, ICT, marketing and sales and from medical. Our study finds that their huge demand for telemedicine and hospital booking. We conducted our research in three government hospitals and 2 private hospitals. More than 80% percent of respondents want our system they think they will solve their problem.  

Our market research conducted in Addis Ababa and Arba Minch. Our team in collaboration with different experts from business development, ICT, marketing and sales and from medical. Our study finds that their huge demand for telemedicine and hospital booking. We conducted our research in three government hospitals and 2 private hospitals. More than 80% percent of respondents want our system they think they will solve their problem.  

currently we try to deploy our system to two government hospitals in Addis Ababa which is Ethiopian capital city and in one private hospitals. in total more than 4000 peoples visited the above 3 hospitals per day. we gave training to staffs and some randomly selected patients in hospitals. currently we have 10 doctors that work with us. 

our business model makes us to get revenue from multiple sources. like 

1. subscription or one time all consultation
   fee
2. Doctors and hospitals ad fee
3. integrated EMR system fee 
4. Companies health insurance fee
5. Hospital booking fee

our price is set after discussion with hospitals, patients and other stakeholders.  Currently we set 20 Birr for appointment booking and doctors will set their own prices.

We will generate revenue by charging 20% commissions from doctors’ revenue.

our project use technology of  call center, app and website.  we give service using call centers to deliver telemedicine service. here in Ethiopia many peoples not using internet because of infrastructures or illiteracy.  peoples with out internet connection also book doctors simply by calling to our fixed line call centers. 

currently we built website that use AI to predicate diseases to assist doctors when giving diagnosis , that generate automatic schedule based on doctors availability to reduce waiting time.

we are the first startup that integrate EMR to telemedicine. in our EMR we gives one unique username they for all website it reduce patient registration process in all hospitals. 

1. AI - to predict disease and automatic scheduling
2. big data-    all patient health record
3. app and web- that allow to search doctors, hospitals, booking, EMR
4. call centers- to contact doctors, customer service, appointment reminder 

1. telemedicine  

      we plan to start operation by 2022 we expect more than 50,000 customers. 

2. booking 

    by 2022 we expect customers more than 20,000 hospital booking.

3. EMR 

  by 2022 we expect more than 30 hospitals.

1. Improve the overall health of Ethiopian population

by making peoples get medical advice when they see first medical symptom 

by making health record accessible to all hospitals or integrating health record of different hospitals 

by  reducing peoples waiting time improve quality of health care

by assist doctors when they give medical diagnosis using AI 

2. clean hospitals by reducing crowded in hospitals 

3. improve patient outcome 

The primary goal of Tenaye is  to enhance overall patient outcomes. Whether that is driven by improved accessibility, consistent follow-up care, or simply a relaxed and focused conversation, better patient outcomes can be achieved in several ways through Tenaye, including improved access to care.

4. increase in revenue  

at the end of the day every startup want to get money. Tenaye can serve as a multi-faceted solution that grows revenue in several ways.

relevant types of indicators  for measuring our performance are  listed below

1. resource that are spent on delivering the service like money, staffs and  time
2. Output measure that tells our performance like the number of patients seen
3. also our startup measure by quality of our service like patient satisfaction 
4. Impact measure that measure in long run like improved health status 

in general our progress also can measure by revenue ,customer service and technology. 

1. technological barriers 

  technological advancement is very low in Africa compared to that of Europe or America. still telecommunication infrastructures are very limited that why we allow peoples to get doctors via call centers. 

2. financial barrier 

every startup require funding to implement their idea into reality. we seek funding to do some marketing and technological work.

3.peoples awareness barrier

peoples in Ethiopia are unfamiliar with telemedicine or other digital  health activities. we have to teach peoples especially living in rural areas to access the platform.

Tenaye consist of  a team with people who deeply think out of the box. These peoples are willing to provide solutions as an entrepreneur can’t think of as a person.

our teams have  prior startup experience, technology knowledge, and health care background that helps as to success in business.

1. Dawit Gebremariam             founder and CEO
2. Dr saron kebede                      medical doctor 
3. Dr biniyam aman                      medical doctor 
4. sister eyrusalem menberu            nurse 
5. henok agerneh                          marketing 
6. nuhamin elias                              sales 
7. kirubel mengistu                           CTO

Tenaye has partnership with government hospitals specifically with yekatite 12 and minilke hospitals. our partnership consist of booking, EMR and tele health service to their doctors. 

also we partner with Ethio-telecom leading telecommunication provider in Ethiopia to give us fixed line for our call centers. 

The maternal mortality ratio in Ethiopia is among the
highest in the world with a rate of 676 deaths per
100,000 live births in 2011. According to the same data,
only 34% of pregnant women received antenatal care
(ANC) from a skilled health care provider, while only
10% of deliveries occurred at a health facility. 

to solve this we a system that remined them to get service. we register all pregnant girls then based on date the system remined health care provider and patient. this is really helpful for peoples in rural areas. 

This improved
link led to the timely identification of term pregnant
women and improved the frequency of visits by HEWs
to pregnant women before delivery. 

The increased
encounters between HEWS and pregnant women and
their families allowed for greater opportunity to discuss
the need for institutional delivery or to discuss and
address potential barriers such as transportation, and
consequently institutional deliveries increased at each
pilot site. Moreover, the system improved the storing
and tracking of data on pregnant women.