Guardian Score

We uncovered two fundamental problems that inspired us to create Guardian Score. 

Problem 1: Police departments focus on measuring quantity of work instead of quality of work

 Police officer performance evaluation is historically based on tracking numbers of arrests and traffic tickets but does not incorporate community feedback, or any measures of behaviors related to customer service, procedural justice, or legitimacy. 

Problem 2: Community members don't have a role in the feedback loop

Communities rarely have an opportunity or tool to provide meaningful, timely, and verified feedback about interactions with individual police officers.  

Why is it that we can rate our Uber drivers but we can't rate our police officers? 

 Guardian Score is a customer service survey tool for community members to provide immediate feedback about interactions with police officers. 

Officers provide a Guardian Score card to a community member. Each card has a unique QR code tied specifically to that card and officer. The community member fills out a 60-second anonymous survey, providing demographics and ratings on customer service skills.  

The tool is built for the police and the community. The analytics dashboards provide police leaders a holistic picture of individual police performance, beyond measuring numbers of arrests/tickets. Community members have a role in evaluating officer performance.

We are redefining what it means to be a "good" police officer, by providing actionable rating data, which can be used for performance evaluations. Guardian Score data analytics also identify biased policing practices.

We have our software built, website up, the QR code "interaction cards" designed, and a pilot police department on board. 

We have a signed MOU with Warrenton Police, in Warrenton Virginia, to begin pilot testing Guardian Score on November 1, 2021, for a 90 trial period. The pilot will involve 25 police officers who will pass out the Guardian Score "interaction cards" during interactions with community members in Warrenton. This will involve officers on all shifts and at all levels of the police department. 

The Guardian Score team has already provided the police department with the printed out interaction cards for each individual officer, an in-person supervisors training, marketing material to be shared with the community, and a training infographic for police officers to understand more about the 5 specific traits that community members will provide ratings about.