TIBU Health
- Obtaining comprehensive healthcare services for the elderly, disabled and people living with chronic conditions and rare diseases is timely, costly and can be extremely difficult due to impaired mobility. In fact, over 600M ppl in Africa do not have healthcare services where/when needed.
- Poor management and follow-up of chronic conditions inflates healthcare costs by 45%/year.
- 39% of deaths due to chronic conditions in Kenya
- 28 million deaths per year due to chronic disease in Africa
We use technology to deliver healthcare services where people live, work and click.
Our distributed 360-degree Omnichannel healthcare model includes multiple avenues for patients to receive healthcare services. Our technology allows us to coordinate and match patients with medical and support services in:
1) In-person in our fulfillment hub
2) At home or the office
3) Virtually through our mobile and web applications.
4) Specialized care partners
In addition, our virtual care team coordinates specialized care for our patients and provides tailored follow-up regimes based on the patient's presentation and disease progression.
Lastly, regardless of the patient touch point our system digitizes the patient encounter and healthcare records to more easily analyze disease progression, follow-up with care and provide specialist providers with accurate and timely patient information.
Low and middle income families with limited disposable income have increasing difficult in managing their chronic condition. As a result, of this and weak health systems and infrastructure, these patients are particularly vulnerable to being lost to follow-up and adhere to their medical regimens that will keep them healthy and out of hospital.
Many of these individuals live in informal settlements and low-income areas with limited access to healthcare professionals that are qualified to deal with special and rare conditions.
In addition, the elderly and those with reduced mobility and with chronic conditions are often unable to access services without leaving the comfort and safety of home
Team Composition:
Our team is 99.9% local (Kenyan). All our innovations and approaches to service delivery are tailored and led by Kenyans who are acutely aware of the current healthcare service delivery challenges in Kenya. In addition, we are constantly carrying our primary and secondary market research to better understand the problems faced by our target population and communities. We currently run quarterly surveys among our target groups, as well as healthcare partners, to understand the challenges and refine our approaches.
In addition, our team is composed of former WHO and Mckinsey experts with deep roots in the local healthcare system and with a rich exposure to healthcare service delivery and business in resource limited settings. Our team of experts has a vast network of professionals and experts that assist with market intelligence, product development and networking.
Focus groups with front-line healthcare workers add further depth to the service delivery challenges faced when managing chronic and rare diseases in Africa.
- Support daily care management for patients and/or their caregivers
- Mitigate barriers to accessing medical care after diagnosis which disproportionately affect disinvested communities and historically underrepresented identity groups
- Enhance coordination of care and strengthen data sharing between health care professionals, specialty services, and patients
- Empower patients with quality information about their conditions to fight stigma associated with rare diseases
- Growth
We are looking to implement novel remote monitoring devices and follow-up initiative for the management of patients living with rare and chronic diseases. This involves increasing our capacity and adopting additional technologies to better follow-up, remotely manage patients with chronic diseases, and provide valuable and credible information to empower those affected by these conditions.
This includes:
- Implementing new virtual care processes and technologies to optimize patient follow-up and engagement with our team:
- astTECS call center software for 30 agents/Users.
- Implement Voice Recording
- 9 to 9 level of IVR
- Real time/Live
- monitoring window Astmonitor (Android App for real time monitoring)
- 8 Port GSM Gateway
- Execute remote monitoring technologies for chronic disease management:
- Adoption and integration of remote monitoring devices with our virtual care team:
- AliveCor 6-Lead EKG;
- SONAVI Smart Stethoscopes;
- Butterfly IQ2;
- OXO Micro X-Ray;
- NeoPenda continuous vital monitoring;
- Brain Capture Mobile EEG.
- Increasing our in-house laboratory capacity
- Recruiting one (1) external quality management consultant
- Adoption and integration of remote monitoring devices with our virtual care team:
Current Situation:
- 60+% of population do not have access to health services services where/when needed
- Inefficient delivery of care through in traditional brick and mortar establishments results in high cost of care
- Poor use of healthcare resource (technological, human, material)
- 35% of healthcare workers either unemployed or underemployed
- Inconvenience in seeking services. Avg time spent seeking basic services = 5 hours
- Lack of coordination among health vocations
- Avg. wait time to see healthcare worker in clinic = 43 min
- Focus on curative rather preventive care inflates total cost of care by ~45%
How we change things:
- Blended care model integrating the virtual space with the physical
space to reduces cost and increases accessibility to low-income market segments - Integrated patient touch-points streamline the care continuum to match patients with appropriate levels of care to optimize the use of resources and reduce costs
- Easy access to care optimizes patient engagement and follow-up to decrease hospitalizations and emergency care due to uncontrolled chronic conditions
- Focus on patient experiences builds loyalty and pushes market players to rethink the clinical encounter for patients
- Remote monitoring and analytics provides real time updates on disease progression and alerts to providers and patients
SDG 3.4/3.8: Good Health and Well being
- Easy access to healthcare services through multiple channels (virtual, home, in-person)
- Reduction in uncontrolled chronic disease in patients
SGD 8.5: Decent work and Economic Growth
- Job creation in the healthcare sector
SDG 1.4: No Poverty
- Reduction in catastrophic health spending due to our virtual care and follow-up program for chronic conditions
Groups of society benefiting from our services:
- Elderly, those with reduced mobility and with chronic conditions are able to access services without leaving the comfort and safety of home
- Women seeking discreet healthcare services for both reproductive health and pre-existing conditions.
- Children with Autism and cerebral palsy who have difficulties going to hospitals and public spaces are now able to access services safely and comfortable from home.
- Young professionals with limited disposable time and income benefit from the time saved by using our service. It keeps them productive and not having to trade-off employment time for health services.
- Low-income patients with chronic diseases with have limited access to specialized services due to their income level. Our blended care model provides them with a low-cost alternative.
- Percent increase in patients enrolled into TIBU's chronic disease management program
- Proportion of enrolled chronic disease patients controlling their conditions
- Percent increase in unique patients using TIBU Health services
- Number of healthcare jobs created
- Number of children and vulnerable groups with chronic conditions and special needs enrolled in our wellness and chronic disease program
- Number of virtual consultations
- Reduction of hospitalizations resulting from timely management of chronic conditions through the TIBU Health platform
- Patient retention rate
- Patient adherence to health regimes
- Percent increase in the number partners participating in TIBU's wellness program
Aside form having a great team of dedicated professionals, please click on the link below to view our theory of change:
TIBU Health leverages technology to support and enable its healthcare delivery through the following:
- Patient Mobile App - Allows patients to not only book for their appointments but also have their medical records a click away. Chronic patients are able to record their vitals and relay them back to our medical team in real time allowing for timely intervention. The app also enables patients to chat with a qualified medical practitioners in realtime.
- Practitioner app - Powers our logistics platform. When deploying practitioners to patient’s location it’s important they know their exact location so as to guarantee timely delivery of healthcare. Practitioners also use the app to record medical history and encounter data that is made available to the patient after their encounter.
- Virtual care - Follow up is an important part of care delivery. Through our telehealth tech we are able to reach out to patients after receiving care to follow up on their condition. By not having to visit a medical facility, patients save time while still making sure their condition is managed.
- Predictive Analytics - Using historical data we make use of predictive analytics that help us get detailed models for lowering patient risk, lowering cost and improving patient follow-up and outcomes.
- A new business model or process that relies on technology to be successful
- Imaging and Sensor Technology
- Software and Mobile Applications
- 1. No Poverty
- 3. Good Health and Well-being
- 8. Decent Work and Economic Growth
- Kenya
- Kenya
- Rwanda
- Uganda
- For-profit, including B-Corp or similar models
80% of our teams are led and composed of women. Please click on the link below to find additional information about or management team and advisors:
Link: Management and Advisory Team
Business Model:
300+ services can be obtained through same day appointments at home, online or in-person in our fulfillment hub for chronic disease management and acute care. These services include:
- Chronic disease management
- Corporate health and wellness
- Laboratory investigations through our in-house ISO pending lab
- Routine and travel vaccinations
- Doctor on call
- Specialized care coordination
- End-to-end COVID-19 care
B2C Segment (Current)
Chronic Disease Patients(low and middle income)
- Product:
- Chronic Disease Program (virtual, home, in-person)
- Laboratory services (home, in person)
Millennials:
- Product:
- Virtual care
- Urgent care (home, in-person)
Young Families
- Product:
- Virtual care
- Vaccination services (home, in-person)
- Urgent care (home, in-person)
Commander in care
- Products:
- Virtual care
- Urgent care (home, in-person)
- Laboratory services (home, in person)
- Chronic Disease Program (virtual, home, in-person)
- Urgent care (home, in-person)
- Virtual Care
- Vaccination services (home, in-person)
B2B Segment (current)
Corporate/ Insurers
- Product:
- Employee wellness
- Chronic Disease program
- Individual consumers or stakeholders (B2C)
Financial sustainability plan:
- Selling products and services
- Partnering with health insurance providers
- Partnering with community health groups
- Paneling on national health insurance funds (in progress)
- Providing low-cost financing for healthcare services
- Leveraging high-income clients to offset lower cost services in low-income segment
- Raising investment capital for scale and expansion to other economies
Revenue Model:
- Fee-for-service
- Insurance
- Subscriptions
- Health financing
Pricing model:
- Dynamic based on market conditions. Reviewed annually.
