What is the name of your organization?
HERA Digital Health
What is the name of your solution?
HERA Digital Health
Provide a one-line summary or tagline for your solution.
The Hera App is an open source mHealth platform that focuses on bridging women and children to reproductive, neonatal and vaccination healthcare services.
In what city, town, or region is your solution team headquartered?
Ankara
In what country is your solution team headquartered?
Turkey
What type of organization is your solution team?
Nonprofit
Film your elevator pitch.
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What specific problem are you solving?
Displaced communities face structural barriers to healthcare access within host country systems, including fragmented services, language constraints, and lack of portable medical records, undermining continuity of care. Women and children are disproportionately affected, experiencing interrupted prenatal follow-up, incomplete immunization, and limited access to essential reproductive, maternal, and child health services.
What is your solution?
HERA is an open-source digital health platform that combines a mobile application and an AI-supported, culturally responsive WhatsApp chatbot to strengthen access to reproductive, maternal, neonatal, and child healthcare for refugees. The platform centralizes personal medical records, provides multilingual health information, tracks prenatal visits and childhood vaccinations, and delivers appointment reminders to improve continuity of care.
The WhatsApp chatbot serves as a low-bandwidth, widely accessible entry point, offering trusted guidance and real-time navigation support in fragile and displacement contexts. Together, the mobile app and chatbot create a secure, user-centered digital bridge between vulnerable communities and local healthcare services, increasing uptake of preventive care and reinforcing health system inclusion.
Who does your solution serve, and in what ways will the solution impact their lives?
HERA primarily serves refugee and displaced women and children in Turkey, particularly Syrian refugees living in border provinces. Women and children represent the majority of displaced populations globally and face compounded risks during displacement, including disrupted prenatal care, incomplete immunization schedules, gender-based violence exposure, and systemic healthcare discrimination.
HERA reduces structural access barriers by providing trusted, language-accessible health guidance and centralized digital medical records. Pregnant women receive WHO-aligned prenatal visit reminders and health information; caregivers receive vaccination tracking and alerts for children under two; families gain real-time navigation support for host-country healthcare services.
By improving preventive care uptake and ensuring continuity of health information, HERA increases health security, reduces missed services, and supports healthier resettlement pathways. Ultimately, the solution strengthens both individual health outcomes and integration into national health systems.
