What is the name of your organization?
MISTO Inc
What is the name of your solution?
MISTO
Provide a one-line summary or tagline for your solution.
MISTO is a smart, low-code platform with a mobile app that streamlines public services through AI, automation, and digital access.
In what city, town, or region is your solution team headquartered?
Kyiv, Tallinn, Phoenix
In what country is your solution team headquartered?
Ukraine
What type of organization is your solution team?
Hybrid of for-profit and nonprofit
Film your elevator pitch.
What specific problem are you solving?
MISTO addresses a global challenge: the disconnect between people and the urban environments they inhabit. Across cities in the U.S., Ukraine, and other countries, communities face deteriorating public spaces, limited avenues for civic engagement, and systemic exclusion from decision-making processes that shape their neighborhoods.
In the U.S., disinvestment and spatial inequality have left many historically marginalized communities without access to quality public infrastructure. Over 50% of low-income urban neighborhoods lack safe, walkable, and community-centered public spaces (Urban Institute, 2022). In Ukraine and other post-Soviet countries, decades of centralized planning and ongoing crises have further weakened public trust and participation in urban governance.
Globally, more than 1 in 3 city residents lacks access to safe, inclusive public spaces (UN Habitat, 2020), and cities struggle to meaningfully engage diverse populations in decision-making. The consequences are visible: environmental neglect, social fragmentation, and inequity in urban development.
MISTO offers a civic-tech solution that bridges this gap. We provide a digital infrastructure for inclusive urban participation—empowering residents, local governments, and institutions to collaboratively identify challenges, envision alternatives, and act. Our approach enables more equitable, responsive, and community-driven cities—no matter the geography.
What is your solution?
MISTO is a City-as-a-Service platform that empowers both urban residents and local governments to co-create better cities. It provides a comprehensive suite of digital tools that make inclusive urban development accessible—even for small and under-resourced municipalities.
For citizens, MISTO offers intuitive services to engage with their city: from reporting local issues and sharing ideas to participating in decision-making and accessing public resources. It centers community needs by making it easy for people to be heard, involved, and informed.
For local governments, MISTO delivers actionable tools to provide inclusive services, increase safety, respond to community input, and coordinate across departments. It streamlines public engagement, planning, and service delivery into one adaptable digital environment.
Our multi-city architecture allows cities of all sizes to adopt a robust civic-tech infrastructure at a fraction of the usual cost. By leveraging shared technology across municipalities, MISTO ensures scalability, sustainability, and continuous innovation—without compromising local identity or autonomy.
Built using modern web technologies, the platform is modular, multilingual, and ready for integration with existing systems. MISTO helps cities become more responsive, equitable, and future-ready—city by city.
https://www.youtube.com/watch?v=gjQk7YHUIug
Who does your solution serve, and in what ways will the solution impact their lives?
MISTO serves two primary groups:
Urban residents and guests — including local citizens, internally displaced people, tourists, and other temporary city users.
City administrations and urban service providers — such as municipal departments, utilities, transportation agencies, and public-facing institutions.
For residents and guests, everyday interaction with the city is often fragmented and frustrating. Information is siloed, participation is limited, and access to services is inconsistent — especially for marginalized or mobile populations. MISTO provides a unified, intuitive platform where anyone can report issues, suggest improvements, stay informed, and access key services in real time — enhancing inclusion, agency, and transparency.
For city administrations and service providers, MISTO offers practical tools to understand public needs, respond faster, and deliver more inclusive and efficient services. It reduces the complexity of public engagement and helps coordinate efforts across departments and systems.
By connecting both groups through a shared civic platform, MISTO strengthens trust, responsiveness, and the capacity of cities to serve everyone — from locals to newcomers.
