2024 Global Health Equity Challenge
Data driven phygitally enabled preventative care.
What is the name of your solution?
Data driven phygitally enabled preventative care.
Provide a one-line summary of your solution.
Realigning the reactive sick care towards data driven phygitally administered preventative care meant to reduce disease burdens and healthcare costs
In what city, town, or region is your solution team headquartered?
Karachi, PakistanIn what country is your solution team headquartered?
What type of organization is your solution team?
For-profit, including B-Corp or similar models
Film your elevator pitch.
What specific problem are you solving?
Healthx Pakistan is addressing the problem of reactive healthcare management which is associated with burdening healthcare systems and high costs. Pakistan faces the challenge of inadequate access to healthcare with only 33% of the population have access to a healthcare facility within a 5km radius. Additionally, only 45% of the population can afford high quality healthcare. The health expenditure per capita is $158 in 2020, which has increased from $72 in 2001 which is growing rapidly over the past decade and is continuing at an upward trend. Almost 80% of this expenditure is out of pocket and 35% or above can be avoided via implementation of preventative care models.
Healthx is actively addressing these challenges through its innovative Phygital approach, which combines physical and digital elements to bridge the gap between traditional healthcare and digital solutions. By engaging in frequent on-ground activities and interactions with clients, Healthx aims to build trust and gradually shift perceptions toward digital healthcare.
HealthX Pakistan stands as a center of excellence in healthcare provision, distinguished by its unwavering commitment to quality care and evidence-based practices. With a dedicated team of full-time employees, HealthX ensures that every aspect of its services is meticulously executed to meet the highest standards. The digital operation center, boasting a quality-controlled environment, serves as the nerve center for innovative solutions and seamless operations. Beyond conventional healthcare, HealthX pioneers Disease Management Programs tailored to individuals, leveraging comprehensive histories to craft personalized treatments and plans. Moreover, HealthX serves as a vital bridge between private and public healthcare organizations, fostering collaboration and synergy for the betterment of the community's health.
What is your solution?
Healthx Pakistan is redefining healthcare delivery by focusing on preventative, data-driven, and technology-driven approaches. Healthx offers end-to-end service provision via in-house doctors, psychologists, nutritionists curating medicines, lab tests, home healthcare, OPD claims management, funds management and data reporting-through the subscription based, 24/7 and primary care delivery model. Healthx's Phygital hybrid approach combines digital and physical touchpoints throughout the patient life cycle (At Office, At Hospital, while traveling). The “At Hospital” model refers to Healthx’s Roaming Doctor Program coordinates the care in the hospital and serves as a liaison between the patient and physician. The “At Office” model refers to the Healthx’s Virtual Clinics that can be placed at corporate offices, pharmacies, schools, malls, nursing homes, hotels, etc. The “When Travelling” model refers to the Integrated Mobile Application remotely, you can connect with healthcare professionals via telemedicine through voice, video, or online. This ensures that patients receive comprehensive care utilizing the benefits of technology and telemedicine. Healthx's core objective is to enhance the health outcomes of its members by focusing on evidence-based preventative medicine. Telemedicine plays a crucial role in achieving this objective by enabling regular check-ins, remote monitoring, and early intervention when health issues arise, even in areas with limited physical healthcare infrastructure.
As a leading multinational healthcare management company operating in Asia and Africa, Healthx offers a unique blend of telemedicine, telemonitoring, and home health services. Our approach provides immediate access to locally licensed and internationally trained doctors and wellness experts, revolutionizing the industry. By integrating physical and digital healthcare solutions through our "Phygital" delivery models, we set new standards for proactive care and reshape healthcare delivery. The consumers experience continuous access to primary care with the Care, Care+, Premium, Family Premium, Family Care Packages and the Disease Management System which is available 24/7 through a user-friendly app or IVR, guaranteeing a seamless interaction to the healthcare professionals is dedicated to ensuring complete satisfaction.
Our objective is two-fold, to:
Enhance health outcomes of our members by reducing disease burdens.
Save costs on healthcare expenditure by reducing claims frequency in OPD & IPD;
brought about via execution of a subscription based, 24/7, Digi-Physi (Digital-Physical) primary care delivery model. This model is data driven, incentivized through cost savings and thrives on preventative (rather than reactive and episodic) care.
Who does your solution serve, and in what ways will the solution impact their lives?
Healthx serves a diverse range of populations through its comprehensive healthcare solutions, catering to individuals, corporations, insurance providers, government agencies, and donor organizations. With these established partnerships, Healthx directly impacts an ecosystem of over a quarter million lives. Our services encompass subscription-based healthcare packages, holistic telemedicine consultations, disease management programs, token-based healthcare services, virtual clinics, chronic disease management programs, advanced maternal health programs, child nutrition programs, region/community-centric initiatives and more.
For individuals (B2C), Healthx provides accessible and personalized healthcare solutions, ensuring convenient access to high-quality medical care and promoting proactive health management. Corporations (B2B) benefit from comprehensive healthcare services tailored to their employees' needs, effectively addressing increasing disease burdens and healthcare costs within their workforce. Insurance providers (B2I) partner with Healthx to offer innovative healthcare solutions, enhancing their value proposition and improving customer satisfaction. Government agencies (B2G) collaborate with Healthx to address public health challenges and improve healthcare access for underserved communities. Additionally, donor agencies (B2D) support Healthx's mission to reduce disease burdens and healthcare costs through grants and donations, enabling the company to reach vulnerable populations and implement impactful healthcare initiatives.
Overall, Healthx's solution directly improves the lives of its target populations by providing accessible, proactive, and comprehensive healthcare services tailored to their specific needs. From individuals seeking convenient access to medical care to corporations aiming to reduce healthcare costs, Healthx's innovative solutions address the diverse healthcare needs of its target audience groups, ultimately leading to improved health outcomes and enhanced quality of life.
How are you and your team well-positioned to deliver this solution?
A steadfast proponent of the road less travelled, Khaqan, over the course of his career has been fortunate enough to work in conflict zones, live in refugee camps, survive a full scale war, travel the world, handle multiple nationally televised crises, implement largescale public private partnerships, start businesses, scale start ups and pen a book (https://shorturl.at/enuFZ).
He is a French and American educated executive management professional with degrees in Management, Economics, Diplomacy, French, Spanish, Arabic & Creative Writing. In addition to United Nations Sustainable Development Goals (SDGs) focused assignments in the Middle East, Latin America and Africa, he has been working in the corporate sector of Pakistan over the last decade and plus.
Under his most recent assignment, he is serving as the Chief Executive Officer of Healthx Pakistan, which is a multinational healthcare management company with operations across Africa and Asia.
Previously, he was serving as the Chief Executive Officer of Naya Jeevan, a hybrid (for-profit) social enterprise that is dedicated to rejuvenating the lives of low-to-mid-income families throughout the emerging world by providing them with affordable access to quality healthcare (OPD and IPD insurance) and doctHERs, a digital health platform that matches the underutilized capacity of female doctors (who otherwise would be excluded from the workforce) to the unmet need of health consumers via technology.
Stephen Smith: Our COO who is a Healthcare innovation leader with 40+ years of experience in MENA and Asia. He has designed and implemented innovative solutions, champions collaboration, and emphasized education in emergency medicine. He has focused on improving patient care through innovation, expanding access to healthcare, and building strong partnerships. 12 years’ involvement in the successful delivery of public and private innovative healthcare programs in the Middle East. He has been a strategic broker to clinical, financial and administrative healthcare professionals enhancing collaboration with a balanced approach to clinical quality and safety through the adoption of technology in healthcare.
Dr. Daaneyal J. Dilawar: Lead Strategy, Partnership & Growth, highly experienced physician with expertise in Pediatrics Medicine, emphasizes patient dignity and individual value.
Muhammad Saad: Senior Manager Finance, specializes in financial reporting, taxation, and strategy analysis.
Mishal Hammad Saeed: Grants Lead, combines healthcare expertise with HR skills for successful project management.
Dr. Faryal Panhwar: Clinical Lead, boasts extensive clinical experience in General Medicine, dedicated to compassionate healthcare.
Maryam Tariq: Wellness Expert, Registered Clinical Dietitian specializing in weight management and preventive nutrition.
Huma Pervaiz: Clinical Psychologist, experienced in dealing with stress, grief, relationship conflicts, and childhood trauma, providing a safe space for clients' growth.
Which dimension of the Challenge does your solution most closely address?
Increase capacity and resilience of health systems, including workforce, supply chains, and other infrastructure.Which of the UN Sustainable Development Goals does your solution address?
What is your solution’s stage of development?
GrowthWhy are you applying to Solve?
I have always believed that life is a quest to find balance between means and meaning. If you have only one, that is, either means (money, power, influence) or meaning (a larger purpose in life), that may not be enough. Both of these can be attained, however, if you do one thing: solve complex problems for a large number of people. The more complex the problem and the larger the number of people you solve it for, the better it is.
While financial stability is crucial, it is the pursuit of purpose and contribution to society that truly brings fulfillment. Pakistan (and the developing world in general) presents an opportunity for me to address societal and developmental challenges, aligning with my belief in finding this balance. MIT Solve aligns with this vision of mine by providing a platform for global innovators to address pressing challenges leveraging technology, therefore offering a structured path to finding this balance between means and meaning.
As the founder and CEO of Healthx, a digital healthcare organization, I am applying to MIT Solve to partner directly with a network of tech-based social innovators and drive real impact. MIT Solve offers the opportunity to connect with leading minds in both the tech and social impact spaces, providing the necessary support and resources for our growth.
At Healthx, our mission goes beyond providing healthcare services; we aim to fundamentally transform the industry. Our goal is to realign the reactive sickcare industry into a proactive, true healthcare industry incentivized to keep people healthy. Through digital innovation and an iron will to strike the balance between means and meaning, we are working towards reducing the ever-rising disease burdens and healthcare costs in Pakistan. By leveraging technology and fostering a culture of preventive care, we envision a future where healthcare is not just about treating illnesses but about empowering individuals to lead healthier lives. Our participation in MIT Solve is a step towards realizing this vision, as we seek to collaborate with like-minded innovators and drive meaningful change in healthcare outcomes globally.
In which of the following areas do you most need partners or support?
Who is the Team Lead for your solution?
Khaqan Sikander
What makes your solution innovative?
HealthX's innovation lies in its holistic approach to healthcare delivery, combining digital and physical touchpoints to provide data-driven preventative care. Unlike traditional healthcare models, HealthX embraces the concept of "phygital" care, seamlessly integrating technology with in-person interactions throughout the patient's journey. This innovative approach allows for personalized, proactive care that not only improves health outcomes but also reduces healthcare costs.
By leveraging technology to gather and analyze patient data, HealthX can identify health risks and intervene early, preventing costly medical complications down the line. Additionally, the incorporation of physical touchpoints ensures that patients receive personalized care and support from healthcare professionals, fostering a stronger patient-provider relationship.
HealthX's innovative solution has the potential to catalyze broader positive impacts in the healthcare industry. By demonstrating the effectiveness of data-driven preventative care and the value of integrating digital and physical touchpoints, HealthX can inspire other healthcare providers to adopt similar approaches. This shift towards proactive, personalized care could lead to improved health outcomes on a larger scale and help alleviate strain on healthcare systems worldwide.
Furthermore, HealthX's innovative approach has the potential to change the market landscape by challenging traditional healthcare delivery models. As more providers recognize the benefits of combining digital and physical care, competition may increase, leading to greater innovation and improvements in patient care overall. Additionally, HealthX's emphasis on preventative care and cost reduction could influence healthcare policy and reimbursement models, incentivizing providers to prioritize preventive measures and value-based care.
In summary, HealthX's innovative solution addresses healthcare challenges in a new and significantly improved way by integrating digital and physical touchpoints to deliver data-driven preventative care. This approach has the potential to catalyze broader positive impacts in the healthcare industry, changing the market landscape and ultimately improving health outcomes for individuals and populations alike.
Describe in simple terms how and why you expect your solution to have an impact on the problem.
Healthx Pakistan is addressing the problem of reactive healthcare management which is associated with burdening healthcare systems and high costs. Pakistan faces the challenge of inadequate access to healthcare with only 33% of the population have access to a healthcare facility within a 5km radius. Additionally, only 45% of the population can afford high quality healthcare. The health expenditure per capita is $158 in 2020, which has increased from $72 in 2001 which is growing rapidly over the past decade and is continuing at an upward trend.
Healthx Pakistan has strategically positioned itself as an innovative healthcare management company with a distinctive 24x7 membership-based, data-driven, phy-digital primary care delivery model. The organization employs a comprehensive approach, combining digital and physical touchpoints. The organization's core philosophy centers around preventive measures, data-driven insights, and technology-driven solutions, aiming to enhance healthcare outcomes and optimize expenditures. Utilizing cutting-edge digital solutions like virtual consultations and a mobile application, Healthx Pakistan is committed to making a meaningful impact on healthcare access and quality. Having initiated operations in Pakistan last year, Healthx Pakistan seeks to expand its reach to diverse audiences, including corporates and both urban & rural communities
What are your impact goals for your solution and how are you measuring your progress towards them?
No Poverty: HealthX is committed to addressing poverty by improving access to quality healthcare services. Through its innovative approach, HealthX aims to lower healthcare costs by focusing on preventative care and early intervention. By providing affordable and accessible healthcare solutions, HealthX helps individuals and families avoid financial hardships associated with medical expenses, thereby contributing to the goal of eradicating poverty.
Good Health and Wellbeing: HealthX prioritizes the promotion of good health and wellbeing by offering data-driven preventative care. By leveraging technology to monitor and analyze patient data, HealthX identifies health risks early and provides proactive interventions to improve health outcomes. Additionally, HealthX emphasizes the importance of holistic care, addressing both physical and mental health needs to ensure overall wellbeing.
Decent Work and Economic Growth: HealthX contributes to decent work and economic growth by creating job opportunities and supporting workforce development in the healthcare sector. Through its commitment to inclusive hiring practices and investment in training programs, HealthX empowers individuals from diverse backgrounds to pursue careers in healthcare, thereby fostering economic growth and promoting social inclusion.
Industry, Innovation, and Infrastructure: As a pioneer in "phygital" healthcare delivery, HealthX drives innovation in the healthcare industry and contributes to the development of robust infrastructure for healthcare services. By integrating digital technologies with existing healthcare infrastructure, HealthX enhances the efficiency and effectiveness of healthcare delivery, setting new standards for industry innovation and infrastructure development.
Partnerships for the Goals: HealthX recognizes the importance of collaboration and partnerships in achieving sustainable development goals. By partnering with governments, healthcare organizations, and community stakeholders, HealthX expands its reach and impact, working together towards common goals such as improving health outcomes, reducing healthcare disparities, and promoting social and economic development. Through strategic partnerships, HealthX maximizes its ability to create positive change and contribute to the collective effort towards sustainable development.
Describe the core technology that powers your solution.
The technical requirements for our products and services revolve around our innovative platform, TruHealth. TruHealth is built on a foundation of cutting-edge technologies, employing .NET and React JS for robust web applications and React Native for mobile app development. To ensure seamless data management, we leverage a Microsoft SQL database and implement Data Mart/Data Lake solutions. For comprehensive insights and analytics, our platform integrates Microsoft Power BI. In terms of hosting, security, and common functionalities, we prioritize a secure and integrated environment. This includes Azure AD integration for enhanced access control, fortified security measures with F5 Web Application Firewall (WAF) and Fortigate Firewall, SMS Gateway for effective communication, and a secure Payment Gateway for seamless transactions. Additionally, we facilitate video integration through Vidyo and streamline call center operations with Mitel Call Center integration. This comprehensive technical architecture ensures the efficiency, security, and interconnectedness of our products and services, aligning with the highest industry standards.
Which of the following categories best describes your solution?
A new application of an existing technology
Please select the technologies currently used in your solution:
If your solution has a website or an app, provide the links here:
https://healthxpakistan.com/
In which countries do you currently operate?
Which, if any, additional countries will you be operating in within the next year?
How many people work on your solution team?
The HealthX Solution team consists of 30 employees, including the founder.
How long have you been working on your solution?
We have been working for this solution since 3 years since 2021.
Tell us about how you ensure that your team is diverse, minimizes barriers to opportunity for staff, and provides a welcoming and inclusive environment for all team members.
In our commitment to fostering diversity and inclusion within our management, we have implemented a comprehensive strategy that extends beyond gender and age inclusivity. We actively champion inclusive hiring practices, promoting equal opportunities by encouraging the recruitment of talented women, minorities, people with disabilities, and youth at all organizational levels. Recognizing the unique perspectives and valuable contributions of these groups, we strive to create an environment where all individuals feel valued and empowered to succeed.
Complementing our recruitment efforts, we invest significantly in training and mentorship programs tailored to the needs of women, minorities, people with disabilities, and youth. These programs provide essential skills, guidance, and support, enabling individuals from diverse backgrounds to thrive and advance in their careers within our organization.
Moreover, we have instituted specialized leadership development initiatives designed to nurture the growth of all team members, irrespective of their background or identity. By providing access to tailored development opportunities, we aim to cultivate a pipeline of diverse talent ready to assume management roles and drive organizational success.
Embracing flexibility in our work policies, we accommodate the diverse needs of our workforce, including women, minorities, people with disabilities, and youth. By offering flexible work arrangements, we strive to create an inclusive and supportive work environment that promotes work-life balance and allows individuals to thrive both personally and professionally.
Through these collective initiatives, we are steadfast in creating an environment where everyone, regardless of their background or identity, not only discovers avenues for personal and professional growth but also actively contributes to and thrives in management roles within our organization.
What is your business model?
- Business and Revenue Model: The components of the business model of Healthx are listed below:
- * Key partners: Insurance providers, corporates, NGOs, government, pharmacies, diagnostic labs technology providers
- * Organization’s Activities: External: Provision of 24/7 healthcare gatekeeping services for clients across diversified a customer portfolio. Internal: Managing the 24/7 digital operations center, maintaining electronic medical records, continued medical ops training of staff, marketing and partnerships
- * Value: Phygitally (physical+digital) administered quality preventative healthcare services
- * Resources: In house full time healthcare professionals, Electronic Medical Record System, App, IVR and patient monitoring devices
- * Customers: Corporates, individuals, insurance companies, NGOs
- * Channels: IVR helpline, mobile app, on-ground activities
- * Cost: Technology & licensing, Equipment maintenance, Human Resource Costs, Admin
- * Revenue: Subscription based revenues from corporates, individuals, insurance commissions, grants.
Do you primarily provide products or services directly to individuals, to other organizations, or to the government?
Organizations (B2B)What is your plan for becoming financially sustainable, and what evidence can you provide that this plan has been successful so far?
Healthx operates across various revenue streams, including B2B, B2C, B2I (insurance), B2G (government), and B2D (grants and donors), ensuring financial sustainability through diverse sources of income.
In the B2B segment, Healthx generates revenue by providing comprehensive healthcare services to large corporates, addressing their increasing disease burdens and healthcare costs. With over 16 large B2B paid clients currently onboard and a promising pipeline, Healthx has established itself as a trusted partner in corporate healthcare management.
Furthermore, Healthx taps into individual consumers (B2C), insurance providers (B2I), and government contracts (B2G) through a range of services. These include subscription-based services, telemedicine consultations, and disease management programs, as well as token-based healthcare services, virtual clinics, and chronic disease management programs. Additionally, the company offers Advanced Maternal Health Programs, child nutrition programs, and region/community-centric initiatives to cater to specific healthcare needs.
Additionally, Healthx secures funding through grants and donations (B2D), supporting its mission to reduce disease burdens and healthcare costs. In 2023, the company applied for international grants worth $1,635,000 USD, demonstrating its commitment to securing external funding sources to fuel its operations and growth.
In terms of financial sustainability, Healthx has made significant strides, covering roughly 30% of its operational expenses within the first 14-16 months of operations. Moving forward, the company aims to achieve more than 80% sustainability, leveraging its growing client base, diversified revenue streams, and strategic partnerships.
Overall, Healthx's multi-faceted revenue model and successful track record in securing clients, grants, and contracts underscore its financial sustainability and potential for long-term growth and impact in the healthcare industry.
Solution Team
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Our Organization
Healthx SouthWest Asia Pakistan Private Limited